Privacy Policy
Last updated: 23 October 2026 · Applies to the Bikva app, the Bikva Captain app and bikva.in
Bikva is operated by BIKVA (OPC) PRIVATE LIMITED ("Bikva", "we", "us"). This policy explains what personal data we collect when you use the Bikva app (for customers sending goods), the Bikva Captain app (for driver partners, "captains") and our website, why we collect it, who we share it with, and the choices you have. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
1. Data we collect
| Data | From whom | Why |
|---|---|---|
| Mobile number, name, email (optional) | Customers and captains | Account login by one-time password (OTP), contacting you about your trips, support |
| Pickup, drop and stop addresses; sender and receiver names and phone numbers you enter | Customers | To quote the price, assign a captain and complete the delivery |
| Device location (precise) | Customers: while booking. Captains: while online, including when the app is in the background | Customers: to set the pickup point. Captains: to offer trips near you, show customers live tracking, calculate distance and fares, and safety features (SOS, roadside help) |
| Photos taken in the app | Captains | Proof of pickup and delivery, and breakdown handovers |
| Identity and vehicle documents: driving licence, vehicle RC, Aadhaar, PAN, selfie, vehicle details | Captains | To verify identity and the vehicle before a captain can take trips, as required for passenger and goods safety |
| Bank account details (account number, IFSC, holder name) | Captains | To pay out earnings |
| Trip and payment records: fares, payments, wallet, ratings, chat messages, support tickets | Customers and captains | To provide the service, settle payments, resolve disputes, keep accounts as required by law |
| Device data: app version, device model, language, push-notification token, IP address, crash logs | Everyone | To send notifications about your trips, keep the service secure and fix problems |
We do not read your contacts, SMS, call logs or files, and we do not sell your personal data.
2. How location is used in Bikva Captain
When you go online in Bikva Captain, the app shares your location with us continuously — also when the app is closed or the screen is off — so we can send you nearby trips and customers can track their delivery. Location sharing stops when you go offline. You can go offline at any time from the app.
During each trip we also save the route — your position about every 30 seconds from accepting the trip until it ends — so we can resolve disputes, such as goods that did not reach the receiver, and help the police if a crime is reported. Trip routes are deleted after 180 days.
3. Who we share data with
- The other party to a trip: the customer sees the captain's name, photo, vehicle number, phone (for calls) and live location during the trip; the captain sees the pickup and drop details, contact names and numbers needed to complete it. Delivery OTPs are never shown to captains.
- Service providers who work for us, only for the purposes above: cloud hosting (Railway), photo storage (Cloudinary), maps and routing (Google Maps), push notifications (Google Firebase Cloud Messaging), SMS for OTPs (MSG91), payments and payouts (Razorpay), and identity-verification partners (such as DigiLocker / verification APIs) for captain KYC.
- Authorities, when required by law or to protect someone's safety.
Some of these providers may store or process data on servers outside India, with safeguards required by Indian law.
4. How long we keep data
- Account data is kept while your account is active.
- Captain identity-document photos are deleted 90 days after the account is deleted or an application is rejected and abandoned; Aadhaar photos received through DigiLocker are deleted within 30 days.
- The route of each trip (captain's position about every 30 seconds during the trip) is deleted after 180 days.
- Trip, payment and tax records are kept for as long as Indian tax and accounting law requires, even after an account is deleted.
5. Your rights and choices
- Access and correction: view and edit your profile in the app, or write to us.
- Delete your account and data: close the account in the app (Account → Delete Account) and ask us to erase your personal data — see bikva.in/delete-account.html.
- Location: you can turn off location permission in your phone settings; some features (booking from your current location, going online as a captain) will not work without it.
- Notifications: you can turn them off in your phone settings.
- Withdraw consent / grievances: write to the Grievance Officer below.
6. Security
Data is sent over encrypted connections (HTTPS). Identity documents are stored privately and shown only to authorised reviewers; sensitive verification inputs are encrypted. No system is perfectly secure, but we take reasonable steps to protect your data and will notify you and the authorities of a breach as required by law.
7. Children
Bikva is not meant for anyone under 18. Captains must be adults with a valid driving licence.
8. Changes
We may update this policy. We will change the date above and, for important changes, tell you in the app.
9. Contact and Grievance Officer
Grievance Officer, BIKVA (OPC) PRIVATE LIMITED
Email: support@bikva.in
Phone / WhatsApp: +91 76697 02435
We respond to grievances within the time required by law.